Shipping policy

At City Performance Centre, we strive to provide a reliable and efficient shipping experience for our customers. Please review the following shipping policy to understand our practices and procedures:

Order Processing:

  •   Once you place an order, we will process it within 3 business days. Business days exclude weekends and public holidays.
  •   During peak seasons or promotional periods, order processing may take longer than usual. We appreciate your patience and understanding.

Shipping Methods and Carriers:

  •   We offer various shipping methods to accommodate different delivery preferences and requirements.
  •   The available shipping options will be displayed during the checkout process, and you can select the one that best suits your needs.
  •   We work with reputable shipping carriers to ensure timely and secure delivery of your orders.

Shipping Rates:

  •   Shipping rates are calculated based on factors such as the order size, weight, number of boxes, destination, and shipping method selected.
  •   The applicable shipping charges will be displayed during the checkout process before you complete your purchase and will be confirmed by our team upon ordering.
  •   We may offer flat-rate or free shipping promotions for specific products or order values. Such promotions will be clearly communicated on our website.

Delivery Timeframes:

  •   The estimated delivery timeframe depends on the shipping method chosen, the destination, and other factors beyond our control.
  •   Please note that delivery times are approximate and not guaranteed. Unexpected circumstances, such as weather conditions or carrier delays, may impact the delivery schedule.
  •   Once your order is shipped, we will provide you with tracking information so you can monitor the progress of your delivery.

Address Accuracy:

  •   It is crucial to provide accurate and complete shipping information to ensure successful delivery.
  •   Please double-check the shipping address you provide during the checkout process. We are not responsible for any delays or non-delivery caused by incorrect or incomplete addresses.
  •   If you notice an error in your shipping address after placing an order, please contact our customer support team immediately to request a correction. We will do our best to assist you, but we cannot guarantee that changes can be made once the order is processed.

Order Tracking:

  •   Once your order is shipped, our team will keep you informed of any updates with your order due to the complexity with manufacturer and shipping information. In some cases, we will provide you with a tracking number or link to track the progress of your shipment if available.
  •   You can use this information to monitor the status and estimated delivery date of your package. Please allow some time for the tracking information to be updated by the shipping carrier.

Lost or Damaged Shipments:

  •   While we take precautions to ensure safe and secure packaging, unforeseen circumstances during transit may result in lost or damaged shipments.
  •   If your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.
  • Please note that this shipping policy is subject to change without prior notice. We encourage you to review it periodically to stay informed about any updates or modifications. If you have any questions or concerns regarding our shipping policy, please contact our customer support team, and we will be happy to assist you.